Information We Collect

If you reach out to us for corporate flower arrangements or gift services, we gather information you submit willingly. This covers your name, company name, email address, phone number, delivery locations, and particular specifications for your floral needs. We also collect payment details when you place orders, but they are processed securely by our payment partners.

For corporate clients, we may obtain extra business details like company registration information, preferred delivery timelines, and budget requirements. This enables us to offer customized service that aligns with your business goals.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you browse our site. We use this information to enhance site performance and to understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your needs, and communicating about your service requirements.

We also use data to enhance our services and the website experience. This helps us determine which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

True Cloud Parcel respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize the protection of your personal data and put in place suitable technical and organizational safeguards to guard it. This encompasses safe data storage, encrypted exchanges, and restricted access to personal information within our organization.

While we employ robust security measures, no method of internet transmission is entirely secure. We continually update our security practices to defend against evolving threats.

Your Privacy Rights

You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your personal data is used.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as it is necessary to deliver our services and meet legal obligations. Retention durations vary based on the type of data and the purpose for which it was collected.

Cookies and Website Tracking

Our site utilizes cookies and related technologies to enhance your browsing journey and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and assessing site performance.

You can manage cookie options in your browser settings. Note that turning off certain cookies might impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only True Cloud Parcel and our site. We are not liable for the privacy practices of those external sites.

We encourage you to examine the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes to our practices, offerings, or legal obligations. When substantial updates occur, the "Last Updated" timestamp at the top will be revised.

Please review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.